Tuesday, March 16, 2010

FAQ on Kongregate

3.flagging games
4.behavior guidelines
5.chat icons
6.becoming a mod

7.Earning cards

8.Earning achievements
9.games with achievements
10.achievement points
11.troubleshooting achievements

12.what are kreds
13.how do i get kreds
14.whats the tip jar, and how does it help developers
15.can i keep my donation private

16.earning points
17.what points do

18.how 2 upload
21.updating your game
22.games being removed
24.how sponsorships work
25.kong sponsorships
26.uploadin' games sponsored somewhere else
27.kong premium games

Ad revenue share
28.earing revenue
30.exclusivity bonus
31.payment details
32.tax info
34.mochi ads+ other game ads


35.laggy games
36.keys sticking/ not responding
37.chat box not working/ game is zoomed
38.save games missing

1.You're chatting with everyone who's in the same room as you are, and you can manually change the room you're in at the top of the list. Rooms are global and not specific to the game you're playing. You can mouse-over each person's name in the chat to see which game that person is currently playing. Clicking the game title will also link you directly to it. You can also click each user's name to view that person's profile.

Games in the "multiplayer" category also have a second tabbed chat room, which is limited to people playing that particular game.

2. A fan is someone who added you as a friend, regardless of whether you added that user as a friend in return. Users who are both friends with each other are therefore also both fans of each other.

3.In the "contribute" section under each game, there's an option to flag the game as inappropriate. Flagging games will alert the Kongregate staff that something is amiss. Please do not harass the developer or leave vengeful comments for the game; your anger is probably better spent elsewhere.

4.Before you jump into Kongregate’s chat rooms and forums, please take a moment to read through our simple guidelines for expected behavior.

Note: this is not a complete list of rules, just a good list of suggestions for how to best keep out of trouble.

  • Don’t be a jerk. Embrace this concept, young grasshopper, and the rest of life’s rules will fall into place. Before you act, imagine yourself in an after-school special. Are you the pure-hearted kid trying to raise money for starving orphans, or are you the schoolyard bully with a fixation for swirlies?

  • Don’t harass others. If you find yourself harassing another user based on race, sexuality, religion, or nationality, just stop for a moment. Think to yourself, “How did I get to this point? What went wrong in my life, where I’m now hurling insults at a stranger in an online gaming community, using hateful language regarding sexual orientation?” You’re then free to hang your head in shame.

  • Don’t promote illegal activity. Yes, we’re all aware that you’re a l33t h4xor because you found a pirated game on the Internet. Please keep the exchange of such wares out of Kongregate’s community.

  • Don’t be excessively vulgar, abusive, or annoying. Mild swearing can be allowed, but it should not be directed at other users. There’s a difference between saying something like, “Damn, I suck at this game” and spewing profanity at another user in all caps, along with 7 lines’ worth of exclamation points. Extreme profanity will automatically be censored by our chat filter, though active moderators may not be as forgiving.

  • Don't feed the trolls. If someone is acting in an inappropriate manner, please leave the situation up to the moderators online. If there are none, or they're not responding, use the 'report abuse' link on their profile page to report them to us. Please do not "fight back" or get drawn into an argument with them. That's why they're doing it in the first place — to get a reaction.

  • Don't spam. Please do not spam chat by repeatedly sending the same message over and over. Don't spam comments for games, either. Please don't post "first!" if you happen to be lucky enough to be the first one to post a comment in a new game. You probably won't be banned for doing this, but it's really annoying, and the comment may be deleted.

    You will, however, receive an immediate one-week ban without warning on the first offense for spamming chain letters, referral links, or other annoying material across game comments.

  • Do not link to inappropriate material in chat or unrelated websites in game comments. We at Kongregate know that there are other websites out there, and some of them are pretty awesome. We have no problem with users sharing links to outside websites in chat, as long as they're not pornographic or otherwise obviously inappropriate. We're also fine with outside links posted in game comments, as long as they somehow relate to a discussion about the specific game. Spamming referral links for other sites across games on Kongregate will not be tolerated.

  • Pick your username and avatar wisely. Offensive usernames and obscene, pornographic, or seizure-inducing avatars will not be tolerated. If your account has been banned because a moderator felt that it was inappropriate, you can email us for the possibility of having your account restored as a different name. Account names that are created purely to antagonize another user ("DavidSuckslololol") will be banned permanently without warning.

  • Don't role-play in non-role-playing rooms Seriously, it's really annoying to the rest of us. It's fine if you want to briefly convey an idea with a pseudo-action ("hugging" as a greeting, "exploding" as expressing excitement, etc.), but going into elaborate, novel-length descriptions of how you're wielding your bazooka against another member while dodging his onslaught of ninja shurikens and rubbing your body against the only female in the room can really get on everyone's nerves. We have a chat room on the site designated for role-playing; please use it. Note that members must actively switch to this room, and they will never be automatically placed into it.

  • Keep your little brother away from your keyboard. There seem to be a lot of mean little brothers out there who like to type inappropriate things while the pure-hearted older brother on Kongregate isn't looking. These poor souls also often have dogs with appetites for homework. We ask that you please keep your keyboard guarded while on the site, as "wtf my little brother was using my computer i dont know what he said" is not considered a valid excuse for inappropriate behavior.

  • Speak the designated language for the room you are in. Kongregate is home to gamers from all around the world, and we have many chat rooms for speakers of different languages. Please be aware that each chat room on the site has a designated language that can be seen on the room selection screen, and only speak the language designated for that room. Moderators may ban users for ignoring a room's language setting.

  • Tourette's Syndrome does not apply to typing. While Tourette's Syndrome is a very real disorder that afflicts many people across the world and results in uncontrollable outbursts of profanity, it does not result in uncontrollable typing of inappropriate language. It will not be considered a legitimate excuse for in-chat behavior. But we'll let it slide if we ever meet you in person.

It is entirely up to the discretion of the Kongregate staff and appointed moderators to interpret and enforce the above rules. If you feel that you’ve been wronged, whether through the enforcement of these rules or through the violation of these rules by another player, feel free to report that player or moderator using the "report" link on their profile.

5.Stars represent people you've added as friends, and they're listed at the top. The developer (D) icon is shown next to someone who has uploaded a game. Simply click on a developer's name in chat to see which games that person has uploaded. A moderator (M) icon is shown next to users who are capable of banning and silencing abusive users. The (R) icon is shown next to the room owner for that particular chatroom. They have the same powers as moderators, but with the added responsibility to care for the room they own. A (C) icon is shown next to the curators of our Collabs section, they help to keep the section free of ineligible, inappropriate and stolen content. The (K) icon denotes Kongregate employees.

6.Moderators are selected by the Kongregate staff. Users do not need to be developers or attain a set level before they can become moderators.

I need more information! Who appoints moderators? How are they selected? Why am I not a moderator, even though I'm the greatest person who ever lived? I must know!

The process is not perfect. We wish we could hire a team of psychologists to carefully analyze the chat logs on Kongregate, scouring for the best and brightest to help us keep the site sanitary.

As it turns out, the folks who appoint moderators (AlisonClaire and Ducklette) are also the same people who deal with every flagged game or comment, award missing achievements, investigate every abuse report against a user or a mod, answer the large volume of email we receive, etc. So please do not take offense if you're a regular, long-time user on the site who's always mature and courteous, but has never been noticed by the folks who appoint moderators. Also don't take offense if you happen to be a pretty cool person who's been deemed a little too rough around the edges to represent Kongregate as a moderator. Just because you've been passed over to do our work for free doesn't mean we don't still love you.

Realistically, most moderators are appointed after a confidential nomination by current moderators. Friendliness, maturity, and professionalism can go a long way in getting yourself nominated. Demonstrating a zealousness in promoting yourself to a moderator position will likely disqualify yourself entirely, as it makes us question both your motives and your maturity level.

7.You can earn cards for Kongregate's collectible card game (Kongai) by completing time-limited challenges on the site. These challenges are featured on the front page, and typically begin just before each weekend. Current challenges can also be found here.

What do these cards do?

Once you've earned a card, you can use it in our online CCG, Kongai.

8+9+10+11.Besides being awesome, achievements are goals found within games on Kongregate. Load up a game with an achievement and complete the described task to earn points and unlock a badge within your profile, viewable by other users. Unlike challenges, achievements do not expire.

How can I find games with achievements?

Go to your profile page on Kongregate, then check out the achievement box to the right. On the achievements page, you can view badges you've earned and badges you've not yet earned. Click any unearned badge to go directly to the game that awards it. You can also go to our badges page.

How many points do achievements award?

Achievements have four levels of difficulty: easy, medium, hard, and impossible. They award 5, 15, 30, and 60 points, respectively. We are not responsible for any mouse or keyboard damage that may occur while attempting "impossible" achievements.

Help! I didn't get a badge or a card!

For the love of all that is holy, do NOT refresh the page or navigate away! It's likely that your badge is just delayed a bit. Be patient, and wait a full 30 seconds before freaking out. If the badge is score-based, make sure that your game has ended; some badges will only report statistics after you've completed the game or run out of lives.

Also make sure that you're connected to chat, and make sure that the light in chat is green. Unless otherwise stated in the achievement description, you will not receive any badges if this light is red!

If chat is working, the light is green, you've waited patiently, and your game has ended with no badge awarded, feel free to contact us with a screenshot and an explanation of what happened.

12-15.Kreds are virtual coins that can be spent on cool stuff at Kongregate. Once your account is funded, you'll be able to instantly purchase power ups, virtual items and even be able to donate funds directly to the developer of your favorite game. While games on Kongregate will always be free for anyone to enjoy, Kreds will enable players to purchase bonuses that would not otherwise be available. It's just another way we enable people to have fun while game developers earn their livings.

How do I get Kreds?

You can load up your account with Kreds right now by clicking here. You'll also be given the chance to buy Kreds whenever you add a virtual item, card or tip to your cart that you don't have the funds to cover.

What is the Tip Jar, and how does it help developers?

The tip jar is the place game lovers like you can tip Kreds directly to the Game's developer. You can share as much or as little as you want, and the most recent tipper of any game will have their screen name highlighted on the game page as a token of our appreciation. 100% of the proceeds of your tips (after credit card fees) will be deposited directly into the developer's account and will be cashed out automatically once the game reaches $25 worth of Kred tips.

Can I keep my donation private?

To keep your name out of the spotlight, just check the 'Make anonymous' box before clicking the tip button.

16+17 here are several ways to earn points: uploading games, rating games, completing achievements, and inviting friends. See the table below for exact numbers.
ActionPoints earned
Upload your gameBonuses for the rating of the game
Complete an achievement5, 15, 30 or 60 points depending on difficulty
Refer a friend15 points upon sign-up
Referral moving up one levelUp to 13 points as they level up, up to level 10
Rate a game1 point,
Maximum 50 per day
Rate art or sound files1 point,
Maximum 10 per week

Bonus points for uploaded games based on rating? Explain!

If your game has a rating of at least 2.5 stars on the 50th rating, you receive 50 bonus points ("good game bonus"). If the score is at least 3.0 on the 100th rating, you will receive 75 bonus points ("rad game bonus"). The "totally awesome game bonus" awards 150 bonus points if your game has a score of at least 3.5 stars on the 200th rating, and the "legendary game bonus" awards an unbelievable 300 bonus points if your game has a score of at least 4.0 stars on the 500th rating.

You cannot lose points if the rating for your game falls, and note that these points are ADDED to what you already have. Uploading a game with a rating above 4.0 could therefore earn a total of 575 points. This is, however, pretty rare, as Kongregate users can be pretty picky with their ratings of 4 and 5.

What are points used for?

Your level will automatically rise as you earn points. We're still working out the details of what kind of privileges and potential prizes that points and levels could be used to unlock.


To upload your game onto Kongregate, simply go to the upload page and follow the instructions.

What format of games can I upload?

We support Flash (swf) files as well as Shockwave (dcr). We do not have any plans to support executables (exe).

Additionally, games have a maximum file size of 20MB and a maximum width of 800 pixels. There's not a hard height limit but please keep it reasonable to make sure your game is still playable.

What are the guidelines for uploaded content?

First, it must be a game. Kongregate does not allow Flash movies, regardless of how great they might be. There has to be some level of interaction with the player.

Although we’re still in the process of establishing specific guidelines for acceptable content, obscene, pornographic, and hateful material are not allowed and never will be.

Most importantly, uploaded games (including all components of games, such as audio) must be your original work or work you have permission to upload from the owner. Kongregate has absolutely no tolerance for uploading stolen content. Violators of this policy will automatically receive a one-week ban without warning on the first offense, and a permanent ban on the second.

Once I’ve uploaded a game, how can I edit the information associated with that game?

Inside your profile page, you’ll find a list of the games you’ve uploaded beneath your profile information. Clicking the “manage my games” link will bring you to a separate page in which you can edit information for games you’ve uploaded. While you won’t be able to change the title of your game (that title is, after all, part of the game’s URL) or delete your game entirely, you can update anything else, including the description, instructions, tags, etc. You can also upload a new version of the game, or a new icon.

Because Kongregate links to each game, we don’t allow removing games through user profiles (broken links make us sad). If you’d like us to remove your game manually, please email us at feedback@kongregate.com.

What can cause my game to be hidden from the site or deleted entirely?

Games that are deemed obscene, hateful, pornographic, stolen (you must be the creator or one of the creators to upload a game) or not even games will be deleted from the site, and it's very likely that the uploader will be banned permanently.

Additionally, if games receive an overall rating of 2.0 or less after a certain number of ratings, they will be "hidden" on the site. When a game is hidden, it will not appear in any of the lists (such as latest games or highest rated games). Hidden games are still on the site, however, and they can be reached manually by going directly to the URL, running a search for them, or following a link through someone's profile (as either a favorite or as an uploaded game in the developer's profile). Games also need a minimum rating of 3.0 to show up at all in the "highest rated" games list or on the front page under a specific category.

I just uploaded my game and the rating is "under judgment". What does that mean?

When a new game is uploaded its rating is not displayed until it has a minimum number of ratings. This ensures that the early raters make an independent decision.


When a Flash game is sponsored, the developer will typically insert a preloader and a "play more games" link back to the sponsoring website. For this, the sponsoring website will pay the developer a flat, agreed-upon amount.

Does Kongregate sponsor games?

Yes. rotaZion was our first sponsored game, and we're currently looking at others. Feel free to email us at sponsor@kongregate.com if you have a game you'd like us to consider for sponsorship.

What are the terms of Kongregate's sponsorships, specifically?

Kongregate offers some of the most developer-friendly sponsorship terms on the web. In addition to allowing Mochi Ads, Kongregate allows its sponsored games to sell site-locked licensed versions on other websites, in which the Kongregate branding is removed. Kongregate-sponsored games also receive 15% additional ad revenue from Kongregate. You can read our full sponsorship terms here.

I submitted my game to be sponsored, but I never got a reply!

Due to the volume of emails we receive regarding sponsorships for games, it's unfortunately impossible for us to reply to every single one. If you don't hear back within a week, you may consider looking elsewhere for a sponsorship. You also might consider uploading your game to Flash Game License, where it can be viewed and bid upon by many Flash portals, including Kongregate.

Can I upload my games if they have been sponsored by other websites?

Of course. They're also fully eligible for our current contests as well as ad revenue share. However, it should be clear to the player that any outbound links are going to a different site.

What are Kongregate Premium Games?

Kongregate Premium Games are larger-scale web games which have their development fully funded by Kongregate. Full guidelines on submitting pitches for premium games can be found here: Kongregate Premium Games Submission Guidelines.


Once you’ve uploaded a game, you’ll be prompted to provide a bit of information required for our revenue share program. If you don’t fill out this form immediately or you wish to change the information you entered originally, you can go back to the form at any time through your account profile.

If you choose not to fill out this form, your game will still generate ad revenue, and we’ll still keep track of your share. However, we can’t mail a check until we know where to send it, so you’ll need to fill out the required information before we can send anything out.

How much ad revenue does Kongregate share?

Kongregate shares between 25% and 50% of ad revenue generated by games with their respective developers.

Is that percentage range permanent?

The specific percentages of ad revenue share are subject to change. However, Kongregate will honor whatever percentage your game held at the time of upload if we decide to change our share percentages later.

What determines the percentage of ad revenue share?

By default, all developers receive 25% of the ad revenue generated from their games. This includes all ads within the games and any potential ads on the game page that may be added in the future. Games that integrate Kongregate’s Statistics & Challenges API earn an additional 10%, and games that are offered exclusively on Kongregate’s site earn an additional 15%. Thus, it’s possible for a game to earn 25%, 35%, 40%, or 50% of ad revenue. Note that games sponsored by Kongregate also qualify for this exclusivity bonus, even when they're uploaded elsewhere.

What are Kongregate’s current APIs, and how can I integrate them?

We currently have a statistics API for AS2 and AS3 and a shared content API for AS3. This page provides links to the instructions for implementing the various APIs.

What happens when Kongregate introduces new APIs? Will I need to update to continue receiving my 10% API bonus?

Once you’ve implemented the APIs that are required for the bonus at the time of upload (currently the Statistics & Challenges API), your game is locked in with the 10% bonus. New games must comply with the API requirements at the time of upload to be eligible the bonus. Current requirements can always be found here.

What’s required for a game to qualify for the 15% exclusivity bonus?

To qualify for an additional 15% of your game’s ad revenue, the game cannot be hosted on any website beyond Kongregate.com, with the exception of your own personal site. Games sponsored by Kongregate also qualify for this bonus when they're uploaded elsewhere.

I uploaded my game exclusively on Kongregate for the 15% bonus, but now I’d like to upload it elsewhere. Am I allowed to do so?

Absolutely. Even if you’re receiving an exclusivity bonus from Kongregate, you still hold the complete rights to your game. However, you must modify your account settings and deactivate the exclusivity bonus before you upload your game elsewhere. This can be done in your profile settings.

When will you guys send me a check?

After the total ad revenue from all of your games combined reaches 25.00 USD, your account will enter a 30-day verification period at the end of the month. After this period has ended and your account has been cleared of any fraudulent activity, a check will be mailed out based on the information you provided. Checks are sent out once a month. If a monthly pay period ends and your account has less than $25, your balance will roll over to the next month. This rollover process will continue until your account reaches $25.

What tax information do I need to provide and what do you do with it?

We require the full name and address for all developers that we pay so that we can determine whether U.S. Tax laws apply. For U.S. Citizens and permanent residents we are required to collect some additional information, including tax status and social security number, equivalent to filling out a W-9 form.

For most developers, we don't do anything with the information. However, if you are a US developer who earns more than $600 in a calendar year we will send out a 1099 with your earnings to you and the IRS no later than January 30th of the next calendar year.

How would you guys feel if I ran a few bots for my games? More cash for everyone, right?

If your game’s views and click-through rates are fraudulently inflated through botting, regardless of whether you’re responsible, you will not receive any revenue from actions that can be attributed to botting, as this revenue will be credited back to advertisers. If we suspect that you’re responsible for this botting, we will exercise our right to remove your game and ban your account from Kongregate.

What are MochiAds, and why are they turned off on Kongregate?

MochiAds is an in-game ad network that allows Flash developers to generate revenue every time their games are played on any site. Kongregate has a partnership with Mochi Media to disable MochiAds for games hosted on kongregate.com. This in turn prevents multiple ads from appearing and allows us to negotiate better rates from advertisers that we pass on to our developers.

Although MochiAds are not displayed on kongregate.com, we highly recommend their services for all Flash game developers. MochiAds is simple to set up and generates revenue every time a game is played no matter which site it's played on... even if it gets copied to thousands of different sites all over the Internet.

Other in-game ads such as cpmStar are not permitted if the ads will appear on Kongregate.


My game is lagging a lot when I try to play.

You may have too much running on your computer. Try closing any unneeded programs as well extra tabs in your browser. It may also help to restart your browser, or even try a different one.

Additionally, some games (such as Cell Warfare) write a lot of data to your computer for saving your game. You may need to increase the amount that you allow Flash to save. You can do this by right-clicking on the game and clicking on "Settings...", then selecting the storage tab (it looks like a folder) and setting it to Unlimited.

My keys are sticking or not responding in the game I'm playing.

This is a problem that has been observed in Internet Explorer 8. If you're seeing it in other browsers, please use the Contact Us link in the Help menu at the top of the page to send in a non-game bug report to us so we can look into it.

If you are using IE8, we're working on trying to get a fix for it, but until then you have a few options. The simplest is to use another browser. Firefox and Chrome are both good alternatives that don't have the sticking problems with our application. If you must use IE8, one of our users (thank you bbiernat!) found a solution for the problem. You can read about it here in our tech support forum.

I can't see the box to type messages into chat with, or my game is zoomed in/out too much.

This is a problem that arises from the zoom feature of Firefox 3. Fortunately, it has a very easy fix. Just hold down Control (or Command if you're in OSX) and press the + and - keys (or roll your mouse scroll wheel) until the zoom changes so that you can see the chat box. You can also click on "View" in the top menu and then select "Zoom" and then "Reset".

Additionally, this could be a problem with the zoom feature in Flash itself. Try right-clicking on the game and then select "Show All" from the menu that appears. This should reset the zoom level for Flash.

My save games are missing! Help!

Save games are stored as local files (called local shared objects or .sol files) on your computer. They're kind of like cookies only they're specific to Flash. This means that save games are only stored on a particular computer, so if you change computers you won't have access to them. Things like clearing your cookies and clearing your browser cache shouldn't delete them, but some software that is designed to remove temporary files for security reasons may delete your .sol files.

Unfortunately, there's not much we can do if you lose your files. We don't store them on our servers so sadly we can't help you with them. If you were playing on another computer you may be able to find the .sol files and transfer them over, though it can be complex to find them and make sure they go in the correct folders (this thread may help). You also may want to check that you're logged in as the correct user on your computer since .sol files are specific to whomever is logged in at that time.

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